At MyBricktopia, our goal is to provide fast, reliable, and transparent delivery for every customer. MyBricktopia is a New Zealand-registered business operated by R&B Concepts Limited. Our products are manufactured by trusted OEM partners and fulfilled through trusted third-party fulfilment partners in China, operating under MyBricktopia's inventory, packaging, and quality standards. While our fulfilment partners manage warehousing and shipping operations, MyBricktopia remains fully responsible for inventory management, product quality, customer service, warranties, and returns. We currently ship exclusively to Australia, Canada, Denmark, France, Germany, the United Kingdom, and the United States, where we offer free shipping on all orders. Although MyBricktopia is registered and operated in New Zealand, this website currently accepts orders only from the countries listed above.

Order Processing

Dispatch time: Orders are typically shipped within 1–3 business days. If order processing is affected or delayed by public holidays, we will email you promptly with an update and the revised processing timeframe.

Shipping times listed below do not include customs clearance or unexpected carrier delays.

Estimated Transit Times by Region

These are approximate carrier estimates and may vary depending on location, weather, customs, or seasonal volume.

• United States: 4–12 business days
• United Kingdom: 4–12 business days
• France & Germany: 4–12 business days
• Canada: 4–15 business days
• Australia: 7–15 business days
• Denmark: 4–15 business days

Tracking Your Order

Once your order has been shipped, you will receive a dispatch confirmation email containing your tracking number.

For the most accurate updates, you can track your parcel using the local postal service or last-mile carrier once it arrives in your country.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country.

These costs—if applicable—are not included in our product or shipping prices and remain the responsibility of the recipient.

Service Notes

• Pre-order items will be shipped once stock arrives. If an order contains both in-stock and pre-order items, we may ship them separately to avoid delays.
• Please ensure your shipping address and contact details are correct to prevent delivery issues.

Need Help?

If you have any questions regarding shipping or special delivery arrangements, our support team is here to help. You can reach us anytime at:

info@mybricktopia.com